Frequently Asked Questions
Where can you ship orders?
At this time, thebalmofgilead.ca can only ship orders to street addresses and PO Boxes in Canada. We're sorry, but we do not ship to international addresses at this time.
What days do you ship orders?
Please note that orders are not processed on Saturdays, Sundays or holidays.
Is there sales tax?
Yes, thebalmofgilead.ca will charge sales tax on all online orders.
Who is your shipping provider?
All deliveries are made by Canada Post. You will be sent a "tracking number" once your order has been shipped.
What's your return policy?
How do I return an item?You can trust our products and we offer a 100% money back guarantee. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below.
To return an item by mail
Products must be returned within 30 days of order date.
Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
We cannot accept returns on overly used products.
Original shipping and handling charges are non-refundable
You can return an item by repacking it and sending it to the return address on the original package. Purchases will be credited back to the credit card or Paypal account, please allow 30 days.
Send your return to:
Buhnaun/The Balm of Gilead
Bay #2, 145 Point Drive NW,
Calgary,AB
T3B 4W1
At this time, thebalmofgilead.ca can only ship orders to street addresses and PO Boxes in Canada. We're sorry, but we do not ship to international addresses at this time.
What days do you ship orders?
Please note that orders are not processed on Saturdays, Sundays or holidays.
Is there sales tax?
Yes, thebalmofgilead.ca will charge sales tax on all online orders.
Who is your shipping provider?
All deliveries are made by Canada Post. You will be sent a "tracking number" once your order has been shipped.
What's your return policy?
How do I return an item?You can trust our products and we offer a 100% money back guarantee. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below.
To return an item by mail
Products must be returned within 30 days of order date.
Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).
We cannot accept returns on overly used products.
Original shipping and handling charges are non-refundable
You can return an item by repacking it and sending it to the return address on the original package. Purchases will be credited back to the credit card or Paypal account, please allow 30 days.
Send your return to:
Buhnaun/The Balm of Gilead
Bay #2, 145 Point Drive NW,
Calgary,AB
T3B 4W1
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